Minister of Commerce and Industry Khalifa Al-Ajil has issued Ministerial Resolution No. (10) of 2026, introducing formal regulations to govern restaurant and ready-made food delivery platforms — a move aimed at standardising services, protecting consumers and ensuring fair pricing in the fast-growing sector.
Under the resolution, all licensed electronic food delivery companies must fully implement the new framework. Firms are required to amend their business licences to include management of delivery services through electronic platforms, aligned with approved international classifications. Companies have two months from the effective date to comply.
The regulation also freezes fees and commissions in existing contracts. Charges agreed between service providers and customers will act as a maximum cap until the end of 2026. Contracts remain valid for their duration, although both parties may mutually agree to lower rates in line with the updated rules.
Licensed operators — including companies and individuals — must follow consumer delivery service guidelines approved by the Competition Protection Authority under Decision No. (1) of 2026. These guidelines are now an integral part of the regulatory framework.
Additionally, delivery platform companies are required to submit their internal service regulations to the Ministry of Commerce and Industry within one month of the resolution’s issuance.
The resolution takes immediate effect, repeals any conflicting prior provisions, and will be enforced by relevant authorities. It will also be published in the Official Gazette.
Officials say the initiative is designed to bring consistency to electronic delivery services while strengthening oversight, transparency and consumer confidence across the industry.
