In a delightful yet insightful glimpse into rider behavior, Yango Ride, a service under the global tech powerhouse Yango Group, has unveiled its official Lost & Found statistics for summer 2024–2025 in Pakistan. The report, while highlighting commonly misplaced items, also presents a quirky mix of unusual forgotten belongings, reminding us that anything — from mobile phones to musical instruments — can be left behind in the hustle and bustle of daily travel.
Top Three Most Forgotten Items by Yango Riders in Pakistan
As ride-hailing becomes an everyday necessity across urban Pakistan, forgetting personal belongings in the back seat of a cab is, unfortunately, becoming more common. According to Yango’s annual review, the top three items most frequently left behind by Pakistani passengers were:
- Shopping bags – 32%
- Mobile phones – 31%
- Handbags – 10%
These everyday essentials often slip away in the rush of getting to the next destination, juggling children, groceries, work calls, or simply managing day-to-day stress.
Oddest Lost Items: Baby Bottles, Drill Machines, and Fried Chicken
While the majority of items forgotten are relatively standard, Yango Ride’s 2024–2025 list features some unexpected and humorous surprises that truly reflect the diversity of ride-hailing life in Pakistan.
Here are a few of the most unique items left behind:
- Baby milk bottle – A stressful moment for any parent, but hopefully, there was a backup bottle available.
- A bucket of fried chicken wings – Perhaps the driver got an unintentional treat?
- Drill machines – A sign that someone’s DIY project had to wait.
- Rubab (musical instrument) – Certainly not something you forget every day.
- Portable neck fans – With Pakistan’s summer heat, it’s no wonder someone tried to stay cool on the go.
- Canister of cooking oil – In today’s economy, losing that is no laughing matter!
These entries offer both amusement and a reminder of just how much people rely on ride-hailing services for everything — from grocery trips to artistic endeavors and even construction work.
Customer Support That Goes Beyond the Ride
Despite the amusing nature of the list, Yango Ride emphasizes that the loss of personal belongings is a serious issue, and the company has put efficient mechanisms in place to ensure items are recovered whenever possible.
Miral Sharif, Country Head of Yango Pakistan, explained:
We understand how important it is for passengers to retrieve what they’ve lost — whether it’s a high-value phone or something as personal as a childhood photograph. That’s why our customer support team works around the clock to handle these incidents with care, urgency, and full transparency.
Tech-Enabled Lost & Found: Smart Features Within the App
One of the key differentiators in Yango Ride’s approach to lost items is its smart notification system built directly into the app. When a driver finds a lost item and reports it, the app automatically sends a notification to the corresponding passenger. The user is then given the option to contact the driver directly, ensuring a quick resolution without the need for long delays or tedious processes.
This seamless communication loop between the driver and passenger is a cornerstone of Yango’s digital-first strategy that aims to elevate user experience through both technology and human support.
Putting Riders First: A Vision Beyond Transportation
Yango Ride’s Lost & Found initiative is more than a customer service feature — it’s part of the company’s larger commitment to user-centric innovation and service quality in Pakistan’s evolving ride-hailing landscape.
Miral Sharif concluded:
Our goal is not only to move people but to move them with care. These numbers may seem lighthearted on the surface, but they are a testament to our dedication to delivering outstanding service — even when the journey ends.
Building Trust One Ride at a Time
With the rise of digital mobility and on-demand transportation in Pakistan, trust, reliability, and customer satisfaction are paramount. By addressing even the smallest concerns — like forgotten items — Yango Ride sets itself apart as a responsible and responsive ride-hailing platform.
As Pakistan’s cities grow busier and more connected, companies like Yango are stepping up not just as transport providers, but as digital lifestyle enablers, proving that sometimes it’s the little things — even a canister of cooking oil — that leave the biggest impact.
